FAQ - Frequently Asked Questions
Is the fit regular?
Yes, the fit is regular and very comfortable. However, we always specify the characteristics of the model in each e-commerce tab.
I want to buy a certain item, but it is out of stock. Will it be available again?
Not always, but if that same leather is available we can supply a size. Contact us at info@scarpettadivenere.it.
Is it possible to request customisations of a model?
Yes, we can make the model you prefer in other colors. This service includes a surcharge on the price of the 25%. However, the structure of the model cannot be changed.
Can the heel be raised or lowered?
No. The shoe has its own structure and this cannot be modified or altered, except by a few millimeters.
How can I clean my shoes?
We advise you to buy a neutral shoe cream, perhaps trying it first on a hidden part of the shoe, because if the cream is too greasy you could ruin it. Once the cream is dry, brush it with an old woolen cloth to polish it.
Can I come directly to the factory?
Usually it is not possible, because it is not a showroom but a laboratory. By appointment, you can arrange a meeting for a shoe made to order, to choose the leather and try it on.
For more information on orders and returns, see Orders, Shipping and Returns. For more information about the Customer's rights and the terms and conditions of purchase, see i Terms & Conditions.