Terms & Conditions
1) Purchases online and applicable regulations
Purchases made on the scarpettadivenere.it site are governed by these General Conditions of Sale, as well as by the conditions indicated from time to time on the aforementioned site on the date of conclusion of the contract (price list, type, technical characteristics), as well as by the provisions of which to Legislative Decree No. 206/2005 relating to the protection of consumers (articles 45 - 68 regarding distance contracts and articles 128-135 regarding the guarantee on the conformity of goods), as well as the provisions referred to in Legislative Decree no. .Lgs.n ° 70/2003 relating to electronic commerce.
These General Conditions of Sale must be considered an integral and substantial part of the contract: the Customer is therefore invited, before sending the order, to carefully read these General Conditions of Sale and the information described here, printing them or saving them on another medium. durable and accessible to him.
The sending of the order by the Customer is valid as acceptance of the General Conditions of Sale in force, understood as such, those published on the website www.scarpettadivenere.it at the time the orders are sent by the Customer.
The supplier of the products is La Scarpetta di Venere, with registered office in: via Omero 14, 62012 Civitanova Marche (MC).
The items on the site can be purchased, while stocks last, only by those who have reached the age of eighteen.
2) Prices
The prices indicated on the website www.scarpettadivenere.it are expressed in euros and must be understood as inclusive of VAT if due, as well as all other taxes and duties.
The price applied will be the one in force at the time of the order, regardless of any subsequent price increases or decreases (eg due to promotions occurring later).
The Company reserves the right to change the prices of the products without prior notice: any new amounts will be effective from the moment they are published on the website www.scarpettadivenere.it and will be applied to sales made from that moment.
Shipping costs must be added to the price: these costs will be calculated based on the weight and quantity of the products and based on the destination of the order. In case of delivery abroad, the Customer will be responsible for any additional costs due to taxes or duties provided for by the legislation in force in the country of destination.
3) Characteristics and availability of products
The characteristics of the products are the visible ones online when placing the order.
The Company shows the products as truthfully and accurately as possible; the colors, as well as the other aesthetic characteristics of the product displayed, may however undergo variations due to the user's monitor, as well as for other technical reasons not attributable to the Company, which, therefore, does not guarantee that the colors, as well as the other technical and aesthetic characteristics displayed, are reproduced on the screen in a way that responds perfectly to reality.
The type of products published online and their availability (this indication to be considered non-binding) may vary at any time without this imposing any responsibility on the part of the Company.
4) How to stipulate the contract and orders
The purchase contract is concluded exclusively online, through the exact compilation of the order and the consequent purchase consent expressed by the Customer according to the procedures indicated on the site.
The Customer undertakes and obliges, once the purchase procedure has been completed online, to provide for the printing and storage of these General Conditions of Sale as well as the specifications of the purchased product provided on the site.
Once the order has been received, the Company will send the Customer, within the following 3 working days, an e-mail with the confirmation of the order in which the details of the order will be summarized: the Customer is invited to print the e- mail and to keep it.
The contract must be considered concluded when the Customer receives the order confirmation.
Orders received will be filed in the e-commerce database, according to the procedures and in compliance with the provisions of Legislative Decree 30.06.2003 n ° 196 ("Privacy") and will be accessible upon request made to the Company at following e-mail address "alice@scarpettadivenere.it ".
5) Cancellation and modification of the order
The Company reserves the right, following any logistical and / or technical and / or organizational difficulties, to cancel the order by notifying the Customer via e-mail within days. 30 starting from the day following that on which the Customer sent the order: in this case the Customer will not be entitled to any compensation for damage, without prejudice to the right to a refund of any amount already paid.
6) Terms of payment
Upon receipt of the order confirmation from the Company, the Customer will be able to pay the price through the following methods:
- PayPal
- Satispay
- by Bank transfer - IBAN: IT43X0849168872000110100635
7) Payment terms
In the event that the ordered product is immediately available, the Customer will pay in a single solution before shipping the product. In order to speed up the shipping procedure of the product, it will be possible to anticipate the receipt of the postal order or bank transfer via email to the following address "info@scarpettadivenere.it".
In the event that the ordered product is not immediately available, the Customer will still pay in a single solution while waiting to receive the item in 30 working days.
8) Deliveries
The Company is not required to ship the products until it has received full payment of the price.
For the delivery of the products, the Company makes use of the collaboration of couriers selected according to the place of destination of the order (GLS courier for orders destined for Italian territory, DHL courier for orders on international territory).
The Company, except for unforeseeable circumstances or force majeure, will promptly process the purchased products within 5 days of receiving the order, and the trusted courier will deliver the order throughout the country in 3 days, and in the rest of the world. within 7 days.
Delivery will take place from Monday to Friday in the working hours between 8:00 and 18:30 at the customer's address indicated in the order.
In the event that the Customer data indicated in the order are incomplete or in any case inaccurate (so as to make delivery impossible), the Company will contact the Customer himself before fulfilling the order.
The Company will not be responsible for any delays attributable to the fault of the courier.
Upon receipt of the product, the Customer, or subject appointed by them, is invited to check:
• that the packaging is intact, not damaged or wet or in any case altered even in the closure. Any disputes must be reported to the courier and it will be necessary to give an account of the same at the time of affixing the signature for collection by means of the words "Withdrawn subject to control"; otherwise the order will be considered delivered correctly.
• that the products correspond to what is indicated in the transport document and / or in the invoice both in terms of number and type; any disputes must be reported to the courier and the same will need to be accounted for at the time of affixing the signature for collection by means of the words “Withdrawn subject to control; otherwise the contents of the package will be considered free from defects and / or faults.
At the discretion of the Customer it is also possible to apply an insurance policy on the product to guarantee any damage that may occur during transport, with an increase in the cost charged to the Customer which may vary according to the carrier and the place of destination.
9) Right of withdrawal, complaints and product replacement request
Pursuant to and by effect of art. 64 of Legislative Decree 206/2005 and art. 56 of the Consumer Code, the Customer has the right to withdraw without penalty within the deadline of 14 working days from receipt of the product, provided that the product is intact and has not been used. (Condition not valid on the sale of gift certificates, which are non-refundable.)
To exercise the right of withdrawal, the Customer is required to inform us of his decision by one of the following methods:
a) Registered mail sent to the address "La Scarpetta di Venere di Alice Vitelli - Via Omero, 14 Civitanova Marche 62012 (MC)
b) Email to "info@scarpettadivenere.it".
c) Completion of the withdrawal form (download here) and sending by e-mail to "info@scarpettadivenere.it”. or registered mail to the address "La Scarpetta di Venere di Alice Vitelli - Via Omero, 14 Civitanova Marche 62012 (MC) (form not mandatory)
To exercise the right of withdrawal / return it is necessary to provide the following data:
• Name and surname
• Telephone number
• Order number and order date
• Description of the products you wish to return
• Reason for return
In case of exercising the right of withdrawal, the Customer must return the product intact and in the original packaging, complete in all its parts, no later than the deadline of days. 14 from the date of receipt of the order. The goods must be returned to us, upon notice of the return using the methods indicated above, to the following address: La Scarpetta di Venere - Via Fratte 1230, Sant'Elpidio a Mare (FM), 63812. The direct cost of returning the goods is charged to the customer.
The Customer will be reimbursed for all payments made to us, including delivery costs (with the exception of additional costs arising from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the date on which we are informed of your notice of withdrawal. The refund may be withheld beyond 14 days if you have not demonstrated that you have returned the goods or until they have been received by us. Refunds will be made using the same payment method used by the Customer for the initial transaction, unless he has expressly agreed otherwise. The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than the original one.
The exercise of the right of withdrawal is in any case reserved only to the customer who is a natural person who buys the goods for purposes not related to his own business, commercial, craft or professional activity: therefore, Customers who purchase with Partita cannot exercise the right of withdrawal. VAT and in any case in the exercise of one's entrepreneurial, commercial, craft or professional activity.
EXCLUSIONS TO WITHDRAWAL: the right of withdrawal is excluded in the following cases provided for by art. 59 of the Consumer Code: supply/purchase of goods made to measure or clearly personalized.
In the event that the Company has not fulfilled the information obligations prescribed by art. 47-52, paragraph I lett. f) and lett. g) and by art. 53 Legislative Decree 206/05 on existence, methods and times for returning or withdrawing the product in case of exercising the right of withdrawal, the deadline for exercising the same right is days. 90 (ninety) from the day of receipt of the product by the Customer.
If the Customer, having received the products made in a workmanlike manner, wishes to replace them for other and different reasons not attributable to the Company, he will have the right to ask the Company to replace them no later than days. 10 from their receipt: the Company will in turn have the right to accept or not the request to replace the products with other and different products indicated by the Customer (subject to any adjustment of the purchase price). The shipping costs for the return of the replaced products will be charged to the customer.
10) Guarantees
The Company guarantees the products from any flaw / defect. If the Customer should still find a defect / defect in the products purchased, he can exercise the right of withdrawal in the event that the terms referred to in art. 9).
In any case, the “consumer” Customer (as defined in art. 9 point 7) is granted the rights of the consumer pursuant to art. 130 Legislative Decree 206/2005; these rights must be exercised under the terms of art. 132 of the same Legislative Decree 206/2005.
11) Limitation of Liability
The Company assumes no responsibility if, due to unforeseeable circumstances or force majeure, it fails to execute the order within the times provided for in the previous art. 8 point 3 or any further disservice occurs.
The Company cannot be held responsible towards the Customer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet and outside the control and management power of the Company itself.
Furthermore, the Company will not be liable for damages, losses and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to the Company, since the Customer is only entitled to a full refund of the price paid.
The Company assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products, if it proves to have adopted all possible precautions based on the best science and experience of the moment.
12) Applicable Law - Jurisdiction
Contracts stipulated with the Company are intended to be concluded in Italy and are governed by Italian law.
For disputes relating to the application, execution and interpretation of these general conditions of sale and of the sales governed by them, the court in which the Customer has his residence or domicile in the case of consumer (as defined in 'art.9 point 7) having residence or domicile in Italy.
In all other cases, the territorial jurisdiction is exclusively that of the Macerata forum, excluding any competing forum.
Specific Approval
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Parties declare that they have carefully examined and specifically approve the content of the following articles:
Art. 2.3 (Company's right to vary product prices)
Art. 3.3 (absence of responsibility on the part of the Company for changes in products and their availability)
Art. 4.2 (Customer's obligation to print and keep the General Conditions of Sale as well as the specifications of the purchased product provided on the site at the end of the purchase procedure online).
Art. 4.4 (time of conclusion of the contract)
Art. 4.5 (failure to conclude the contract in the event of non-receipt the order confirmation from the Customer
Art. 5 (Company's right to modify or cancel orders)
Art. 7 (Customer obligation to pay the price before shipping the products)
Art. 8.1 (the Company's right not to proceed with the shipment of products until it has received full payment of the price)
Art. 8.6 (absence of liability on the part of the Company in the event of delays attributable to the fault of the courier).
Art. 8.9 First part (Customer's obligation to verify at the time of delivery that the package is intact, not damaged or wet or in any case altered even in the box-sealing and that it has been delivered correctly)
Art. 8.9 Second part (Customer obligation to verify that at the time of delivery the products correspond to what is indicated in the transport document and/or in the invoice both in terms of number and type, and that the products are free from defects and/or flaws).
Art. 9 (right of withdrawal and exercise deadline)
Art. 9.2 (methods of exercising the right of withdraw
Art. 9.4 (Customer obligation to return the product intact, in the original packaging, complete in all its parts, no later than 10 days from the date of sending the notice of withdrawal)
Art. 9.5 (term for reimbursement of the sums paid by the Customer)
Art. 9.6 (Customer obligation to bear the costs of returning the product)
Art. 11 (lack of responsibility of the Company if, due to unforeseen circumstances or force majeure, the Company fails to execute the order within the time frame provided for in Article 8 point 3 or any further disservice occurs)
Art. 11.2 (lack of responsibility of the Company for disservices or malfunctions related to the use of the internet and outside the Company's control and management power)
Art. 11.3 (lack of responsibility of the Company for damages, losses and costs incurred by the Customer as a result of the failure to execute the contract for reasons not attributable to the Company itself)
Art. 11.4 (lack of responsibility of the Company for any fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products, if it proves to have taken all possible precautions
Art. 12.1 (applicable law)
Art. 12.3 (mandatory forum in the case of a customer having his/her residence or domicile outside Italy)
LA SCARPETTA DI VENERE adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link: